Frequently Asked Questions
Everything you need to know about shopping at Strandbags.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for change of mind. Items must be in their original condition, unused, and with all tags attached to be eligible for a refund or exchange.
Do you offer international shipping?
Currently, we ship to addresses within Australia and New Zealand. Please check our shipping page for specific rates and estimated delivery timeframes for your region.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.
How do I care for my leather bag?
To maintain the quality of your leather products, we recommend using a specialized leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or moisture.
Do your products come with a warranty?
Yes, many of our luggage and handbag brands come with manufacturer warranties. Please refer to the specific product page or the documentation included with your purchase for warranty details.